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A Massive Blind Spot in Healthcare Language Access

The subsequent passage is a guest composition by Jeffrey J. Munks, Co-Founder of LanguageLine, and Jeff Burrow, Founder of 21989Birds Strategy. With the help of AI, Machine Translation is revealing discussions that were previously undisclosed.

One midday, a multilingual patient care supervisor visited the room of an individual who favored the Spanish language. Noting the patient’s anxiety from yesterday, she observed that the patient was booked for surgery later that day. The purpose of this check-in was to verify her comfort and ease, accompanied by a direct inquiry: Was she prepared for her surgical procedure?

The patient’s eyes widened. Which surgical procedure are you referring to? The director hurriedly sought out the physician, who insisted that the process had been thoroughly explained to the patient, ensuring their complete comprehension of the upcoming events.

 

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