The ensuing is a piece authored by Thomas Urie, who holds the position of President and COO at FormAssembly. During the past ten years, healthcare has experienced a noticeable shift towards digitization, which may appear substantial to an observer. Patients have the ability to register, plan and handle their own appointments, and view their records via their portals with ease.
Although the industry has made significant progress in a short period, much of this change was mainly superficial. In numerous instances, only specific aspects of these systems were digitized, leaving them unconnected and not considering the entire patient experience in their design.
The outcome. Ineffective online forms, patients’ data being entered multiple times, and staff having to resolve discrepancies in records are common issues resulting from the digital transformation of healthcare. Due to the pandemic, organizations had to quickly digitize patient access, causing a surge in investments for online scheduling, patient portals, virtual care, and digital registration.
A GlobalData report reveals that 80% of healthcare professionals surveyed claimed the pandemic expedited their organization’s digitalization process. These endeavors were not only essential but also highly effective considering the challenging situation.
