Amazon blocked Meta’s AI assistant Muse from making purchases on its platform, showing users an error message that said unauthorized AI agent access violates Amazon’s conditions of use.. Users began encountering the message on Sunday night when they tried to buy goods on Amazon through Muse, GeekWire reported..
The message read: “Continued access by an unauthorized AI agent violates Amazon’s Conditions of Use, to which our customers have agreed.”. The restriction means Muse cannot complete shopping transactions on Amazon, forcing users to purchase items through other channels.. Amazon has not disclosed any change in policy beyond the message shown to users..
The block comes as major technology companies develop competing AI models and services. Amazon operates its own foundation models and AI inference platform.. Amazon is not under a legal obligation to allow Muse to shop on its marketplace..
Amazon may also be avoiding operational risks tied to AI-driven shopping. If an AI agent places an incorrect order, Amazon would need to handle disputes with both customers and vendors.. Muse has a lower hallucination rate than many AI models, but it still makes errors..
Amazon may delay broader participation in agent-driven commerce until the technology improves further.. Featured image credit. Tags: amazonMetamuse
