The article below is contributed by Arun Anandhan of InfoHub Consultancy Services. Many discussions regarding external invoicing commonly initiate with the topic of workload. The billing staff is lagging, accounts receivable is expiring, denial claims are taking more time to resolve, or the practice is unable to recruit quickly.
Definitely, that’s a serious issue. However, when a group responsible for external billing, coding, denial-management, or AR follow-up requires access to a practice management system or EHR, the project transcends being merely a staffing decision. It turns into a choice regarding access and control as well.
That aspect can be easily overlooked. A firm might dedicate numerous weeks debating the expense, the duration, and the personnel who will manage the account, whereas the system-access guidelines are addressed in a brief series of emails. That is where danger infiltrates.
